DREZZER Delivery & Returns
All the prices shown on our website include VAT that is legally applicable at the time.
We inform you of the respective delivery costs on our website. You must bear these costs. Before you place your order, your delivery costs will be displayed at checkout and will be included in the total cost shown on the order page.
Delivery costs vary depending on the delivery address and products purchased. Extra charges and different taxation rules may apply depending on your delivery address. You may need to pay import duties if you are shipping products from a partner outside of your country (international delivery). We will inform you if import duties are included or if you may have to pay them upon receipt of the products, however, if they are not included then neither we nor the partner can advise you on the amount of these additional charges. You are responsible for any import duty payments which are not included. If you return an item, the taxes and import duties will be refunded to you, unless they were not included (informed by us), then you are responsible for reclaiming those costs directly from your local customs office. For more information about import duties/taxes, please contact your local customs office before placing your order.
Note: According to new regulation, you may import purchases made in another EU country without having to pay any charges or customs duties.
When you place an order, you will receive a confirmation email from us. We then carry out a pre-authorization check to be sure there is enough money on your account for your purchase. If you do not meet the criteria (you are under 18 years of age), we are not able to receive authorization for your payment, the product is unavailable, withdrawn or out of stock, we reserve the right not to submit your order to the partner and the partner reserves the right not to accept your order.
Estimation of the delivery date will be in your confirmation email. If you do not receive an estimate delivery date from our partner, the order will be delivered within 30 days after the date of dispatch. Our partners try their best to ensure that your order is delivered by the estimate delivery date. We (not our partners) supply delivery services to you. If the delivery is delayed because of reasons out of our control ( postal/carrier delays, bad weather, logistics, etc.) we are not liable to you for any losses caused by the delay.
Delivery times depend on the delivery address and the availability of the products. Delivery times are estimates and cannot be guaranteed. Your order is delivered directly by our partner(s) which is why your order may arrive at different times and in multiple deliveries,
Returns, cancellations and refunds
You have 14 days to return an item from when it was delivered. You must return them in the same condition in which you receive them. You may of course try on the products you purchased, but all items must be returned unworn, unused, unwashed and undamaged.
If an item is returned to our partner in an unsuitable condition, our partner won’t be able to give you a refund and our partner may have to send it back to you. Swimwear, lingerie and accessories such as earrings, may not be returned for a refund.
Depending on where you live, you may exercise your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs). If you choose this option you will be refunded the full price for the product(s) (subject to our Returns Policy) and the cost of standard delivery but will be liable for the organisation and cost of returning the product(s) to our partner.
Except in relation to certain types of products, you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the products ("cooling-off period").
If you cancel an order (or part of an order) during the cooling off period, you must return the product(s) within 14 days after the day on which you notify us/our partner of the cancellation and comply with the Returns Policy.
If you cancel a contract between the partner and yourself within the 14 day cooling-off period, we will help process the refund due to you as soon as possible and, in any case within 14 days after the day on which the partner receives the product(s) back or if earlier, the day on which the partner receives evidence that you have returned the product(s) to our partners returns address.
We will ensure that you get a refund for the price of the product(s) in full (subject to any deduction the partner is entitled to make due to your use of or damage to the product(s)). However, we and the partner will not refund your cost of returning the product(s) back to the partner, and you are responsible for those costs.