DREZZER Terms and Conditions
Please read these Terms and Conditions carefully before using our website www.drezzer.com operated by Lexometer GmbH & Co KG.
We are Drezzer, a company registered in Vienna, Austria. Our office is at Ketzergasse 344 1230 Vienna.
We update our Terms and Conditions regularly. Please check back periodically to stay up to date with our Terms and Conditions.
When you shop with us our Terms and Conditions apply. Our Terms and Conditions apply to all visitors, users and others who access or use our website/service. By accessing the Drezzer website or any other feature/service we provide, you agree to be bound to these Terms and Conditions. In these Terms, “we”, “our”, “us”, or “Drezzer” refers to www.drezzer.com and “you”, “your” refers to you as the user of our website. If you do not agree or accept with all our Terms, you may not use our website. These Terms and Conditions are only available in the English language. Our Terms and Conditions are here to give you helpful information about our website, our service and what we expect from our users.
To shop with us you need to be 18+, have a credit card or a debit card that we accept and have the permission to use that credit card or debit card.
About us and our services
We provide our services to our customers through our website. Our services allow you to browse and shop through our website. When you buy products using our website, you are buying them from our third party retailers/partners which are all named and represented on our website. The contract for the purchase of the products is between you and the third party retailer/partner. You are not buying the products from us. We are given permission by the third party retailer/partner to complete the contract on their behalf, but we are not a party to that contract. We are acting as an agent to our third party retailers/partners. Our partners (not us) are legally responsible for selling the products to you.
We provide the delivery logistics service to you and we may charge for this service which will be shown at checkout before you buy the products. Your contract with us is complete once the ordered items have been delivered to you by the courier or have been collected by you from our partner.
If we fail to comply with these Terms and Conditions then we are responsible for the damage and loss you endure that is a likely result of our breach of these Terms and Conditions or our disregard, but we are not responsible for any damage or loss that is not foreseeable. If it was obviously a consequence of our breach or if it was expected by us or you at the time you began to use our service, then it is foreseeable.
All product descriptions are provided to us by the partner/retailer of the items (who remain responsible for them). Therefore we cannot guarantee that all product descriptions and details about the product are always accurate, finished or without any errors. We do however attempt to be as accurate as we possibly can be with the product details and descriptions on our website. We cannot guarantee that your computer can accurately display the true colours of the products sold on our website.
Flawed items or low quality products are not allowed to be offered for sale on our website. If you purchase an item which is flawed, of low quality or falsely described on our website, you may return it to us and we will contact the retail partner on your behalf, then once the item is returned to the partner which the purchase was made from, you will receive a full refund, replacement, repair or alternatively a discount which must be agreed on by us depending on the specific case. You will receive a full refund for any applicable delivery charges or costs you may have while returning the products.
All our partners which we represent on our website must maintain a standard of business policies which comply with our business policies. We are not responsible for the business policies of our partners. If you are unsatisfied with the service or with the products you have received from our partner, you may contact us and we will contact them on your behalf and try to solve the issue.
Payment and orders
You must be 18 years old or over to purchase items from our website. You must also hold a valid debit card or credit card. When placing an order you are promising that you have sufficient funds in your account to cover the costs of your order, that you are the legitimate user of the debit or credit card, that you are 18 years of age or over and that all details which you provide are accurate and true.
When you complete the checkout process and place your order, you are placing an order for a product from and by our partner and not directly from us. Your order is subject to these Terms and Conditions which are included in the contract between you and the partner. All orders are subject to availability and confirmation of the order price, which is determined by the relevant partner.
After purchasing products from the relevant partner, the partner is under a legal obligation to supply you with the products according to the contract. You are entitled to this product once your payment is accepted. Any risk in the product will remain with the partner or Drezzer (as applicable) until it is delivered to the specified address when you placed your order for the product.
Please carefully read and double check your order on each page of the ordering process as you are responsible for making sure the information you provide is true and accurate. Our website allows you to correct and check your order before finalizing a purchase.
Once your order is finalized, accepted and ready for delivery, you will receive a confirmation email from us informing you of this which also completes the contract between you and the partner. This confirmation email will include a description of the products you purchased and information about your cancellation rights. Only the items listed in the confirmation email are included in the contract between you and the partner. In case of any complications with your order which we or our partner may encounter, we may contact you and request further information from you in order to help us resolve the issue.
We try our best to ensure that all prices on our website, which are provided to us by our partners, are accurate. If we do find any errors in the price of the items you ordered, we will inform you as soon as we can and act on behalf of our partner, by giving you the option to reconsider your purchase at the correct price or cancelling the order. If you decide to cancel the order after being informed about the correct price, you will receive a full refund. If we are not able to contact you about the price correction, your order will be treated as cancelled.
Delivery costs and taxes
All the prices shown on our website include VAT that is legally applicable at the time.
We inform you of the respective delivery costs on our website. You must bear these costs. Before you place your order, your delivery costs will be displayed at checkout and will be included in the total cost shown on the order page.
Delivery costs vary depending on the delivery address and products purchased. Extra charges and different taxation rules may apply depending on your delivery address. You may need to pay import duties if you are shipping products from a partner outside of your country (international delivery). We will inform you if import duties are included or if you may have to pay them upon receipt of the products, however, if they are not included then neither we nor the partner can advise you on the amount of these additional charges. You are responsible for any import duty payments which are not included. If you return an item, the taxes and import duties will be refunded to you, unless they were not included (informed by us), then you are responsible for reclaiming those costs directly from your local customs office. For more information about import duties/taxes, please contact your local customs office before placing your order.
Note: According to new regulation, you may import purchases made in another EU country without having to pay any charges or customs duties.
When you place an order, you will receive a confirmation email from us. We then carry out a pre-authorization check to be sure there is enough money on your account for your purchase.
If you do not meet the criteria (you are under 18 years of age), we are not able to receive authorization for your payment, the product is unavailable, withdrawn or out of stock, we reserve the right not to submit your order to the partner and the partner reserves the right not to accept your order. Estimation of the delivery date will be in your confirmation email. If you do not receive an estimate delivery date from our partner, the order will be delivered within 30 days after the date of dispatch. Our partners try their best to ensure that your order is delivered by the estimate delivery date. We (not our partners) supply delivery services to you. If the delivery is delayed because of reasons out of our control ( postal/carrier delays, bad weather, logistics, etc.) we are not liable to you for any losses caused by the delay.
Delivery times depend on the delivery address and the availability of the products. Delivery times are estimates and cannot be guaranteed. Your order is delivered directly by our partner(s) which is why your order may arrive at different times and in multiple deliveries,
Returns, cancellations and refunds
You have 14 days to return an item from when it was delivered. You must return them in the same condition in which you receive them. You may of course try on the products you purchased, but all items must be returned unworn, unused, unwashed and undamaged.
If an item is returned to our partner in an unsuitable condition, our partner won’t be able to give you a refund and our partner may have to send it back to you. Swimwear, lingerie and accessories such as earrings, may not be returned for a refund.
Depending on where you live, you may exercise your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs). If you choose this option you will be refunded the full price for the product(s) (subject to our Returns Policy) and the cost of standard delivery but will be liable for the organisation and cost of returning the product(s) to our partner.
Except in relation to certain types of products, you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the products ("cooling-off period"). If you cancel an order (or part of an order) during the cooling off period, you must return the product(s) within 14 days after the day on which you notify us/our partner of the cancellation and comply with the Returns Policy.
If you cancel a contract between the partner and yourself within the 14 day cooling-off period, we will help process the refund due to you as soon as possible and, in any case within 14 days after the day on which the partner receives the product(s) back or if earlier, the day on which the partner receives evidence that you have returned the product(s) to our partners returns address.
We will ensure that you get a refund for the price of the product(s) in full (subject to any deduction the partner is entitled to make due to your use of or damage to the product(s)). However, we and the partner will not refund your cost of returning the product(s) back to the partner, and you are responsible for those costs.
You may only use the site for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from the site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. You must not reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent.
You must only use the site and anything available from the site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our partners. All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them. If you breach any of the Terms and Conditions, we will report it to the relevant law enforcement authorities and disclose your identity to them.
You may link to our website but you must do so in a fair and legal way that does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We have the right to withdraw linking permission at any time and, if we instruct you to remove a link to the website, you must do so without delay. You are not allowed to use automated systems or software to extract data from our website.
We cannot and do not guarantee that any content of the site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content. We recommend you use virus protection software when using any website, including ours.
You are not allowed to use the Drezzer logo or any Drezzer brand or trade mark without our permission.
Please contact us if you have any questions, comments or complaints.